Barcalounger Outdoor Living Products Limited Warranty
All Barcalounger Outdoor Living Products are warranted to be free from defects in materials and workmanship. This limited warranty is only valid to the original purchaser from the date of purchase from an authorized Barcalounger Outdoor Living dealer. Defective products must be returned or shipped pre-paid with dated purchase receipt to one of our authorized return centers listed below (freight collect will be refused.) Prior to returning any Barcalounger Outdoor Living product or part for warranty inspection, the original retail purchaser must obtain written authorization from a Barcalounger Outdoor Living customer service representative at the telephone number provided below or by writing to the Barcalounger Outdoor Living department listed below.
Aluminum frames are warranted to be free from defects in material or workmanship for a period of five (5) years. If your Barcalounger Outdoor Living furniture fails structurally during normal use within five (5) years of purchase, after inspection, if it is verified that the unit was defective in material or workmanship during the warranty period, then Barcalounger Outdoor Living, at its option, will repair or replace this product at no charge. If the model is no longer available, or cannot be repaired effectively, Barcalounger Outdoor Living reserves the right to substitute items of our choice similar in style and quantity. In no event shall Barcalounger Outdoor Living’s responsibility exceed the value of the replacement product.
If your Barcalounger Outdoor Living Furniture is used within five (5) miles from the ocean or around a salt water pool, the finish is warranted against blistering, peeling, or cracking for a period of one (1) year provided the finish has not been scratched or abraded. Otherwise the finish is warranted for a period of two (2) years against blistering, peeling, or cracking provided the finish has not been scratched or abraded. Scratches and chips resulting from normal wear and tear are not covered. Due to the harsh effects of weather and the unique nature of multi-step, hand applied finishes, the finish color of a replacement item may not perfectly match your original furniture.
All Barcalounger Outdoor Living Cushions are warranted for a period of one (1) year against seams tearing or separating. Fabrics are warranted for a period of two (2) years against fading and/or discoloration caused by exposure to outdoor elements.
Resin Wicker Warranty:
All Barcalounger Outdoor Living resin wicker is warranted against fading, cracking, and splitting for a period of two (2) years. Mold, mildew and any damage caused due to exposure to chemicals or spills are not covered under this warranty.
All Barcalounger Outdoor Living umbrellas are warranted to be free from defects in material and workmanship for a period of one (1) year. Umbrella Bases are not covered.
Stone Table Top Warranty:
All Barcalounger Outdoor Living natural stone top tables are warranted to be free from defects in material and workmanship for a period of one (1) year. All stone table tops are sealed before shipment; however, it is recommended that a sealant designated appropriate for your specific table surface be re-applied annually in order to safeguard against fading and water damage which is not included in this warranty. Fading, chipping, and pitting can occur in natural stone, and is not covered under this warranty.
Mechanisms and Springs:
All Barcalounger Outdoor Living mechanisms and springs are warranted to be free from defects in materials and workmanship, and to be free of rusting for a period of three (3) years.
Suggested Product Care for Extreme Environments:
Barcalounger Outdoor Living recognizes that certain extreme outdoor environments may exist, and depending on where you reside and choose to enjoy your furniture, these conditions can potentially accelerate the potential for oxidation, fading, and freezing. Therefore, if your Barcalounger Outdoor Living furniture is exposed to any of these extreme conditions we strongly suggest you take the following measures to reduce the chance of damage.
Salt Air – if your furniture is exposed to salt air, we strongly recommend that you wash your frames with a solution of mild soap and water 2 – 3 times per year to help resist oxidation.
Direct Sunlight – even though today’s premium fabrics offer excellent UV resistance, if your furniture is not under some type of canopy or covered structure, and it is in direct sunlight, we strongly recommend that you remove the cushions when they are not in use and store them indoors.
Freeze – if your furniture is exposed to any type of freezing conditions, we strongly recommend that you tip the furniture on edge to allow any potential moisture build up to drain out through one of the frame’s several strategically located drain holes. When finished, we strongly recommend that you store your furniture inside. The above recommended actions will help prevent oxidation, fading, and freezing, and will greatly help preserve the life of your furniture.
This Barcalounger Outdoor Living warranty excludes the following: Acts of nature (i.e. wind, fire, freeze); damage caused by improper assembly, accident, disaster, misuse, abuse, negligence and commercial use; dis-coloration or fading of the finish or fabric as a result of exposure to the elements; scratches and chips due to normal wear and tear; furniture sold as a display, on clearance, or other as-is condition; freight damage; loss of time and/or convenience, money, travel, packaging, or other inconsequential or incidental damages. In no event shall Barcalounger Outdoor Living’s responsibility exceed the value of the replacement product. Important: This warranty only applies to furniture used in a residential setting. Use of the furniture in any commercial application will void the warranty.
Shipping and handling charges incurred to return your furniture to one of our return centers are at all times the responsibility of the claimant.
Furniture Weight Limits:
Individual dining chair – 300 lbs., individual swivel rocker dining chair – 300 lbs., individual lounge chair, swivel lounge chair, recliner – 300 lbs.
How to File Warranty Claim:
To obtain warranty service, please contact Barcalounger Outdoor Living toll-free at 1-888-445-7757 between the hours of 8:00 am and 5:00 pm EST, Monday through Friday, or e-mail us at:
All warranty claims must be submitted with a dated register receipt within the relevant warranty period. The manufacturer reserves the right, for quality control purposes and verification, to request photographs of the defective item or to have the item returned. The terms of this warranty are subject to change without notice.